Shipping Policy

At NEWWORLD DIAMONDS, we believe that the journey of your cherished piece should be as seamless and brilliant as the diamond itself. Our Shipping and Returns policy is crafted with the same meticulous attention to detail and commitment to excellence that defines every item in our collections. We are honored to be part of your most meaningful moments.

Order Processing

Each piece is carefully prepared for its journey to you. Please allow 1-2 business days for order processing and verification before your item is dispatched from our studio.

Shipping Methods & Delivery Timelines

We offer two reliable shipping options to serve our global clientele (excluding select remote regions):

• Standard Shipping (DHL / FedEx): A flat fee of $12.95. Delivery is typically completed within 10-15 business days after dispatch.
• Free Shipping (EMS): Complimentary for all orders over $50. Delivery is typically completed within 15-25 business days after dispatch.

You will receive a tracking notification via email once your order is on its way. All times are estimates and may vary based on destination and customs processing.

International Orders

We ship worldwide, with exceptions for some Asian and remote regions. Please note that customers are responsible for any applicable customs duties, taxes, or import fees levied by their country, which are not included in the item price or shipping cost.

Your complete satisfaction is our paramount concern. If your purchase does not meet your expectations, we offer a straightforward returns and exchange process for eligible items.

Step-by-Step Return & Exchange Process

1. Initiate Your Request: Within 15 days of delivery, contact our Customer Care team at [email protected] with your order number and details. We recommend using the provided template for clarity.
2. Receive Authorization: Within 1-2 business days, we will email you a Return Merchandise Authorization (RMA) number and detailed instructions, including a secure return address.
3. Ship Your Return: Carefully pack the item in its original packaging with all documents. Affix the provided label. We strongly recommend using a trackable and insured service (e.g., DHL, FedEx). Return shipping costs are the customer’s responsibility unless the return is due to our error or a defective item.
4. Inspection & Processing: Our quality team will inspect the returned item within 3-5 business days. We will notify you via email once the inspection is complete.

Refunds & Credits

• Timeline: Upon approval, refunds are processed within 7-10 business days of receiving the return.
• Method: Refunds are issued to the original payment method (Visa, MasterCard, JCB, or PayPal). Please allow an additional 5-10 business days for the refund to appear on your statement, depending on your financial institution.
• Store Credit: If chosen, an electronic gift card is emailed immediately upon approval.
• Note: Original shipping fees are non-refundable. For exchanges, any price difference will be charged or refunded accordingly.

Exchanges

To exchange an eligible item for another piece from our COLLECTIONS (such as Accents, Bracelets, or Color Diamonds), indicate your preference in your initial request. Once your return is approved, we will promptly ship the new item. Standard or free shipping (for orders over $50) applies to the new shipment, and you will be responsible for any price difference.

Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or incorrect, please contact us immediately at [email protected] with photos. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you.