Welcome to the NEWWORLD DIAMONDS FAQ. We are dedicated to providing a seamless and transparent experience from our workshop to your world. Below, you’ll find answers to the most common questions about our exquisite jewelry, global delivery, and services. Should you need further assistance, our dedicated team is always here to help.

About Our Products & Collections

What types of jewelry does NEWWORLD DIAMONDS specialize in?
We specialize in timeless, ethically sourced diamond jewelry that celebrates life’s most meaningful moments. Our curated collections include Engagement Rings, Bridal Sets, Eternity Rings, Bracelets, Earrings (including Bridal and Dangle styles), and Necklaces (such as Cross Necklaces). We also offer unique selections like Color Diamonds, Black Diamond Jewelry, and classic cuts such as Asscher, Cushion, and Emerald.
Are your diamonds ethically sourced?
Absolutely. Ethical craftsmanship is at the heart of our brand. We are committed to democratizing luxury through responsibly sourced diamonds and exquisite designs that you can wear with pride and peace of mind.
Where can I find your best-selling or anniversary pieces?
Explore our dedicated “Best Seller” and “Anniversary Gifts” sections in the website menu. These collections feature our most cherished and popular designs, perfect for marking special occasions.

Ordering, Payment & Account

What payment methods do you accept?
We accept major credit cards including Visa, MasterCard, and JCB, as well as PayPal for a secure and convenient checkout experience.
Do I need to create an account to place an order?
While you can check out as a guest, creating an account allows you to track your order history, save your preferences, and enjoy a faster checkout process for future purchases.
Is my payment information secure?
Yes. We utilize industry-standard encryption and secure payment gateways to ensure all your financial information is protected.

Global Shipping & Delivery

Where does NEWWORLD DIAMONDS ship to?
We are proud to offer seamless global delivery to most countries worldwide. Please note that delivery to some remote regions may be excluded.
What are my shipping options and costs?
We offer two clear choices to suit your needs:

1. Standard Shipping: Via DHL or FedEx. A flat fee of $12.95. Your order will arrive in 10-15 business days after shipment.

2. Complimentary Shipping: Via EMS. FREE on all orders over $50. Your order will arrive in 15-25 business days after shipment.
How long does order processing take before shipment?
Every piece undergoes a meticulous 1-2 business day processing and quality check period in our workshop to ensure it meets our uncompromising standards before it is shipped.
Will I have to pay customs or import duties?
For international orders, any applicable customs duties, taxes, or fees are the responsibility of the recipient and are determined by your destination country’s regulations. These charges are not included in our item prices or shipping costs.
How can I track my order?
Once your order ships, you will receive a shipment notification email with your tracking number and carrier details. You can monitor your package’s journey directly using the provided tracking link.

Returns & Exchanges

What is your return policy?
Your satisfaction is paramount. We offer a 15-day return policy from the date you receive your item. For full details on conditions and how to initiate a return, please visit our dedicated Returns & Exchanges page.
Are all items eligible for return?
Most items in new, unworn condition are eligible. For specific details on non-returnable items (such as personalized pieces), please refer to our Returns & Exchanges page.

Customer Care & Contact

How can I contact your customer service team?
Our dedicated team is here to provide personalized support. Please reach out to us via email at [email protected]. We strive to respond to all inquiries promptly.
Where is NEWWORLD DIAMONDS located?
Our operations are based at:
NEWWORLD DIAMONDS | 4534 Robinson Lane, Columbus, US 43215.

Thank you for trusting NEWWORLD DIAMONDS with your most meaningful moments. We are honored to be part of your story and are committed to ensuring your journey with us is as exceptional as the jewelry you choose.

For further assistance, don’t hesitate to contact us at [email protected].